Frequently Asked Questions (FAQ)
Jewelry Care & Maintenance
How do I take care of my Melencia Jewels?
To keep your pieces looking flawless:
- Limit contact with harsh chemicals (perfumes, lotions, cleaning products).
- Store in a cool, dry place, ideally in your Melencia Jewels pouch or jewelry box.
- Gently polish with a soft cloth after wearing to maintain shine.
- Our pieces can get wet during daily wear, but for longevity, avoid prolonged exposure to chlorinated or saltwater.
Can I wear my jewelry in water?
Absolutely. Your jewels are made for real life —handwashing, showers, and everyday moments. To preserve the finish, minimize exposure to pools or the ocean.
How do I care for my 18K gold-filled jewelry?
- Gold-filled jewelry is durable and tarnish-resistant, yet a little care goes a long way.
- Clean gently with a soft cloth or mild soap and warm water. Avoid harsh chemicals.
- Store in your Melencia Jewels jewelry pouch or a box to prevent scratches.
Product & Quality
What is 18K gold-filled jewelry?
18K gold-filled jewelry consists of a thick layer of gold pressure-bonded to a base metal. It has more gold than gold-plated, offering the beauty of solid gold at a fraction of the price, with high durability and long-lasting shine when properly cared for.
Does gold-filled jewelry tarnish?
Our gold-filled pieces are designed to resist tarnishing. Occasional cleaning and mindful storage ensure they stay radiant, just like solid gold.
Orders & Shipping
How long does shipping take?
Orders typically ship within 3-4 business days, and U.S. shipping takes 3-4 business days.
Do you offer returns or exchanges?
You may return your item for store credit only. However, if you receive a damaged or incorrect item, please contact us within 7 days for assistance.
Do you offer custom pieces?
At this time, we do not offer custom designs, but stay tuned for exclusive limited drops!
If you have any other questions, please feel free to email info@melenciajewels.com, or send a message to @melenciajewels on Instagram.